Insight Replay Customer Support

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Frequently Asked Questions


Support for current versions of iOS is the primary requirement. The current iOS version is 10.2.1 (winter 2017). Any iPad or iPhone that runs iOS 10 will work.

Newer iPads have faster processors and will be faster than older iPads. Our short list of recommended iOS devices:

  • iPad Air 2
  • iPad Mini 4 (4th Generation)
  • iPad Pro (9.7in)
  • iPad Pro (12.9in)

You can purchase good quality used iPads on

We recommend getting durable covers for your iPads. PCConnection carries a wide selection of “tough cases”.

Category: General

Our normal office hours are from 8AM to 6PM Eastern Time.


(800) 280-3512

Be sure to leave a message if we don’t answer so we can call you back.


We check email regularly.